If you are staying with the same bank, but changing accounts, you can call us at 1-844-768-6774 to quickly change accounts.
If you are switching banks, we require a form to be submitted. In order to do so, follow these steps below:
- Go to "Policy Changes" in the Account Center.
- Select the "Change Bank Account" option.
- You will be prompted to enter an access code to view the document. Please check your email to obtain the access code.
- Complete the form via DocuSign by providing your banking information.
- Locate a copy of a void check, scan to your computer, and attach a copy to the form.
- Once the form is completed and void check attached, sign, and click "Finish".
If you prefer to mail/fax the form, you may print it out and once complete, fax it to 1-844-858-3913, or mail to the following address:
Massachusetts Mutual Life Insurance Company
PO Box 305002
Nashville, TN 37230-5002
Please feel free to give us a call at at 1-866-618-7797 if you need help or have any questions.